WellMedr operates the telehealth platform interface available at https://wellmedr.life/ (the “Site”). We are committed to protecting your privacy and ensuring the security of your personal and health-related information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site and utilize our telehealth coordination services.
1. Information We Collect
To provide efficient asynchronous telehealth routing and care coordination, we collect several types of information:
- Personal Identification Information: Name, date of birth, gender, email address, phone number, shipping address, and billing information.
- Health and Medical Information: Answers to medical intake screenings, weight history, health goals, lifestyle habits, and medical histories submitted to connect with independent clinical networks.
- Technical and Usage Data: IP address, browser type, operating system, and interaction details with our digital intake workflows.
2. How We Use Your Information
We utilize the collected data strictly to operate our platform, including:
- Facilitating secure, encrypted communication with board-certified U.S. medical specialists.
- Coordinating prescription fulfillment and temperature-controlled shipping with licensed compounding pharmacies.
- Providing dedicated medical weight loss care coaching, behavioral support, and periodic check-ins.
- Processing payments and ensuring seamless monthly or annual plan renewals.
3. Data Protection, Security, and HIPAA Compliance
We implement advanced administrative, technical, and physical safeguards designed to secure your personal data. All health-related information is stored and transmitted within a secure, HIPAA-compliant digital environment. While we employ industry-standard encryption protocols (SSL/TLS), no method of transmission over the internet is 100% secure, and we continuously monitor our infrastructure for potential vulnerabilities.
4. Disclosure of Your Information
We do not sell, trade, or rent your personal or medical data to third parties. Your information is shared exclusively with:
- Independent, licensed healthcare providers and medical banners holding sole clinical discretion over your care.
- Accredited U.S. compounding pharmacies and distribution partners for logistics fulfillment.
- Trusted third-party service providers (such as secure payment processors) who assist us under strict confidentiality agreements.
5. Your Rights and Choices
Depending on your state of residence (including California CCPA/CPRA guidelines), you may have the right to request access to your data, request corrections to inaccurate profiles, or request data deletion, subject to legal record-retention obligations required for medical compliance.
6. Contact Us
For questions regarding this Privacy Policy, please contact us at: privacy@wellmedr.com